Network Support Engineer (2nd line)

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, International Company, following their global expansion, we are looking for a Network Support Engineer (2nd line of support).

The primary responsibility will be to provide remote technical assistance on company’s products to internal and external customers and partners and to manage multiple cases and prioritizes based upon customer and business needs. You will provide Level 1 to Level 3 technical support to troubleshoot and resolve hardware and software issues and perform additional projects as required. Work hours are scheduled shifts - employees will be expected to work a shift pattern covering extended business hours (without night shift).

To be successful on this role, you have to have experience in technical support role combined with knowledge in LAN/WAN operations, network protocols, UNIX or Linux Operating systems, and/or networking hardware. We are looking for a person who has working knowledge in TCP/IP protocols and the OSI model, VLAN (setup and implementation), knowledge of at least one of the following: DNS protocol/ BIND/ HTTP protocol depending on supported product, Network or Data Center Firewalls, Service Provider infrastructure Fluent English is a must. We are looking for responsible, analytical, open-minded people, who are eager to learn and work in multinational team.

Our Client offers a full time employment in friendly environment, competitive salary and possibility to work for a global leader in Application Solutions.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl