In Arche Consulting, we combine an innovative approach to recruitment projects and a professional contact with clients and candidates. The fusion of our experience and passion to act allows us to efficiently support the companies in recruiting employees and to help candidates to find an appropriate employment. For one of our Clients we are currently searching for the Candidates for the position of:
Network Support Engineer with German or French
Location: Wrocław
Nr Ref.: NSE/PBI
Responsibilities:
- troubleshoot all calls from the customers,
- ensure consistent customer satisfaction,
- document all communication with customers in the CRM,
- notify/Discuss with TL/Manager onTickets that require assistance,
- timely handoff (escalation) of cases that require technical or political to L3 TAC,
- plan and constantly work on upgradingtech and product expertise,
- contribute to the knowledge base/ Tech Forum,
- possibility ofpromotion to L2 position within 3 months.
Requirements:
- 1 year relevant experience inconfiguration and troubleshooting high-end networks,
- good understanding of OSI Model, TCP/IPprotocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP),
- bridging and switching concepts, LAN technologies such as Ethernet, Giga,
- knowledge on VLANs, Tagging,
- IP addressing and sub netting, Routingconcepts,
- good English skills (communication andlistening),
- good German or French language skills,
- good communication skills (both verbaland written).
Our client offers:
- international environment,
- competitive salary,
- private medical card,
- group life insurance,
- relocation package,
- other benefits, including fully paid MultiSport card.
