For our Client, Norwegian IT company we’re currently looking for people for position Network Support Specialist on one of three levels of advancement.
Network Support Specialist
Responsibilities:
- 2nd level problem resolution of network related incidents
- expanding the capacity of existing technology platforms
- handling technical Service Requests related to network infrastructure
For those more experienced:
- network/LAN technologies on SME level, including roadmaps
- create and maintain documentation for assigned areas
- providing 2nd and 3rd level technician guidance to the Alert Support team
- define, manage and optimize network monitoring and alerting procedures
- define, maintain and manage procedures for escalation and interaction with external service providers
- 3rd level problem resolution of network related incidents
- functional responsibility for one or more assigned technologies
- assisting IT projects in sizing, estimating scope, reporting to project
- act as technical lead for the Network support group
- qualify and approve documentation and escalation procedures
Requirements:
- good knowledge of network technologies equal to Cisco CCENT/CCT level
- practical experience in work with global network enviroment
- ability to explain (orally as well as written) technical subjects to non-IT personnel
- knowledge of ITIL v3 processes
- very good knowledge of English
- global mindset, team player, creative in troubleshooting scenarios, responsible, self-driven, flexible, focused on constant personal development
- specialist level of technical understanding of network technology (Cisco CCNA/CCNP levels)
- advanced troubleshooting skills – sniffer and protocol analysis tools
- broad understanding of the infrastructure landscape including server services
- experience with ITIL v3 processes (certificate would be an asset)
- knowledge of project participation in a Prince 2 framework
Employer Offer:
- attractive salary
- work in extended office hours (shifts between 07:00-19:00)
- providing 3rd level backup for Alert Watch (outside office hours)