Network Technical Engineer L2 Service Desk (German speaking)

Job Description

Working to drive forward our Client’s mission of delivering a top quality service to its internal and external customers, this role will involve working on the full product lines. Excellent knowledge of networking protocols and topologies is essential.

An energetic and enthusiastic approach is essential as the successful candidate will be expected to work autonomously and independently and drive forward the establishment of a top quality support team. Excellent communication skills and a desire to progress and learn will be equally important.

Duties & Responsibilities

• dealing with customer queries from L1 Service Desk
• recreation of customer’s environments in order to aid troubleshooting or to proof concepts before deployment
• update and monitor call logging system, to ensure our customers receive top level service
• communication and interaction with technical support staff at client’s locations

Skills & Qualifications

• fluent German language knowledge (spoken and written)
• must have CCNA, other network qualifications always desirable
• experience of supporting NAS and SAN devices will be an asset
• excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems
• excellent communication skills with the ability to support and mentor junior teams remotely
• very good time management skills and ability to work under time pressure

Offer:

• permanent employment contract
• competetive remuneration
• social benefits (private medical care, team building events, group insurance program, sports and leisure program)
• technical challenges and opportunities to work with modern technologies
• technical and soft skills trainings and opportunities for further development