Stream Global Services is a premium, business process outsource (BPO) provider specializing in customer relationship management services including technical support services that increase revenue generation, improve operational efficiencies and enhance brand loyalty.
Due to implementation of new project, we are looking for:
Network Technical Engineer – L2 Service Desk
Szczecin
Working to drive forward our Client's mission of delivering a top quality service to its internal and external customers, this role will involve working on the full product lines. Excellent knowledge of networking protocols and topologies is essential.
Duties & Responsibilities
- dealing with customer queries from L1 Service Desk
- recreation of customer's environments in order to aid troubleshooting or to proof concepts before deployment
- update and monitor call logging system, to ensure our customers receive top level service
- communication and interaction with technical support staff at client's locations
Skills & Qualifications
- fluent Dutch language knowledge (spoken and written)
- CCNA certification or equivalent qualifications required
- experience of supporting NAS and SAN devices will be an asset
- excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems
- excellent communication skills with the ability to support and mentor junior teams remotely
- very good time management skills and ability to work under time pressure
- English knowledge enabling communication in a team
