Network Technical Engineer – L2 Service Desk

Working to drive forward our Client's mission of delivering a top quality service to its internal and external customers, this role will involve working on the full product lines. Excellent knowledge of networking protocols and topologies is essential.

Duties & Responsibilities

• dealing with customer queries from L1 Service Desk
• recreation of customer's environments in order to aid troubleshooting or to proof concepts before deployment
• update and monitor call logging system, to ensure our customers receive top level service
• communication and interaction with technical support staff at client's locations

Skills & Qualifications

• fluent Dutch language knowledge (spoken and written)
• CCNA certification or equivalent qualifications required
• experience of supporting NAS and SAN devices will be an asset
• excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems
• excellent communication skills with the ability to support and mentor junior teams remotely
• very good time management skills and ability to work under time pressure
• English knowledge enabling communication in a team