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Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions, who leverage the latest technologies, to provide them with solutions that will keep teams connected and deliver the critical information they need in the moments that matter most to them. The EA Solutions Support Centre delivers world class technical support 24 by 7 to our customers. Whether it is a voice or information solution for emergency service first responders, airports, transportation or utilities, we understand the impact of the loss of any solutions functionality on business productivity and people’s lives.
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Networks and data technical support engineer
Miejsce pracy: Kraków
Job ID: 114719
Scope of Responsibilities/Expectations:
We are seeking a strong graduate with a passion for technology and the ability to thrive in a fast changing environment. The role would be suitable for someone either seeking their first position after graduating university, or having gained some experience working as part of a support team or service desk in the last few years since graduating.You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem solving skills as you will be expected to complete your own research and investigation and drive issue resolution to completion.
● Develop a high level of understanding of Motorola Solutions network and data solutions.
● Take ownership of customer's issues and ensure that customers' support expectations are met.
● Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.
● Use support lab systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software and feature updates.
● Stay current on new and emerging technologies e.g Big Data, PTT over LTE, Motorola Applications and Solutions and their integration with customer networks.
● Develop a high level of understanding of Motorola Solutions network and data solutions.
● Take ownership of customer's issues and ensure that customers' support expectations are met.
● Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.
● Use support lab systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software and feature updates.
● Stay current on new and emerging technologies e.g Big Data, PTT over LTE, Motorola Applications and Solutions and their integration with customer networks.
Specific Knowledge/Skills:
Specific Knowledge/Skills:
● HNC/HND or Degree in Engineering/Computer Science/Telecommunications or similar subject.
● Analytical in thought process with the ability to create Innovative solutions to complex issues and driven to see those solutions implemented.
● Ability to collaborate and work efficiently within an international team.
● UK Security Clearance will be required.Technical skills (understanding of one or more of the following):
● LAN/WAN networks, TCP/IP, Routing protocols.
● Firewalls/Security devices.
● Network Management.
● Windows Server/Linux administration basics.
● Virtual Machine environments.
● HNC/HND or Degree in Engineering/Computer Science/Telecommunications or similar subject.
● Analytical in thought process with the ability to create Innovative solutions to complex issues and driven to see those solutions implemented.
● Ability to collaborate and work efficiently within an international team.
● UK Security Clearance will be required.Technical skills (understanding of one or more of the following):
● LAN/WAN networks, TCP/IP, Routing protocols.
● Firewalls/Security devices.
● Network Management.
● Windows Server/Linux administration basics.
● Virtual Machine environments.
We offer:
● Opportunity to enhance your networking knowledge and become a subject matter expert on Motorola Solutions mission critical technologies (Cloud, LTE & Land Mobile Radio).
● Competitive salary.
● Strong team-oriented culture.This role will be based in the UK. No relocation will be provided.
If interested please apply through online form available at APLIKUJ TERAZ button below.