Our Client is an international well known company providing professional financial BPO services in the world. Developing Finance Service Center in Cracow - it is great opportunity for Talents willing to grow with success. Currently we are looking for:
O2C (Collections Manager)
Kraków
Nr ref.: 5267/CM
Requirements:
- 7-10 years of relevant operational experience minimum, strong financial management experience within a large multinational type organization
- 2 years of management experience in a similar financial services related role
- High education required
- Ability to operate at a strategic level and provide added-value at management level
- Ability to work independently and make decisions as required
- Comprehensive knowledge of relevant operational processes, procedures, technology
- Strategic management of a functional area
- Knowledge and understanding of cost management, P&L
- Understanding of relevant client contracts
- Budget & resource management skills
- Ability to manage competing priorities and demonstrate initiative, with experience of senior level negotiation on financial and business issues
- Ability to demonstrate financial and collections knowledge, analytical skills and sound business judgment with excellent attention to detail
- Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure
- As expected for a management level position, flexibility around the needs of the business as required
- Excellent interpersonal and relationship management skills within a multi-cultural business environment.
- A professional level of both verbal and written English communication is essential for the credibility of this role
- Proficiency in the use of MS Office packages
- Previous experience of operating in an SAP environment would be an advantage
Responsibilities:
- Accountable for delivery of Collections performance and effectiveness through department Supervisors and Team Leaders
- Ownership of collections metrics - Track progress weekly, monthly and quarterly against operational target and benchmark performance across Teams
- Define, implement and monitor the collections operations structure and resources to attain the desired Team results and targets: overall responsibly for all staff management in order to deliver the optimal team results
- Develop and deploy an overall operational plan to deliver improvement in key focus areas; you will identify key bottleneck and main drivers of these bottlenecks and design solutions to develop transformational process/systems to reduce/eliminate bottlenecks
- Responsible for the implementation of the requirements of the operational plan to ensure that operational team resources, structures, processes and systems will be set to achieve desired goals; you will set key operational targets annually/quarterly/monthly and support managing the operational overall business dashboard and tracking process
- Identify critical drivers for write off, performance develop and implement process improvement for resolution of issues
- Work closely with team to develop best practice within department
- Support growing the business through broader service coverage and improve delivery whilst at the same time speeding up the collection response times
- Ensure full adherence to Compliance and Responsible Lending Standards
- Evolve a service driven culture within the functions, leading to first time resolution of customer issues/service requests and simplified processes
- Identify business opportunities, threats and best practice in order to drive continuous improvement
We offer:
- Exciting opportunity to have a real impact on our core business
- Possibility to drive challenging international projects
- Enjoyable work place full of enthusiastic and driven people
- Attractive remuneration package including a wide range of benefits
