O2C (Collections Manager)

Requirements:

• 7-10 years of relevant operational experience minimum, strong financial management experience within a large multinational type organization •
• 2 years of management experience in a similar financial services related role
• High education required •
• Ability to operate at a strategic level and provide added-value at management level •
• Ability to work independently and make decisions as required
• Comprehensive knowledge of relevant operational processes, procedures, technology •
• Strategic management of a functional area •
• Knowledge and understanding of cost management, P&L •
• Understanding of relevant client contracts •
• Budget & resource management skills •
• Ability to manage competing priorities and demonstrate initiative, with experience of senior level negotiation on financial and business issues
• Ability to demonstrate financial and collections knowledge, analytical skills and sound business judgment with excellent attention to detail •
• Ability to cope with ambiguity and change and maintain high level of professionalism when working under pressure •
• As expected for a management level position, flexibility around the needs of the business as required •
• Excellent interpersonal and relationship management skills within a multi-cultural business environment. •
• A professional level of both verbal and written English communication is essential for the credibility of this role
• Proficiency in the use of MS Office packages •
• Previous experience of operating in an SAP environment would be an advantage

Responsibilities:

• Accountable for delivery of Collections performance and effectiveness through department Supervisors and Team Leaders •
• Ownership of collections metrics - Track progress weekly, monthly and quarterly against operational target and benchmark performance across Teams •
• Define, implement and monitor the collections operations structure and resources to attain the desired Team results and targets: overall responsibly for all staff management in order to deliver the optimal team results •
• Develop and deploy an overall operational plan to deliver improvement in key focus areas; you will identify key bottleneck and main drivers of these bottlenecks and design solutions to develop transformational process/systems to reduce/eliminate bottlenecks •
• Responsible for the implementation of the requirements of the operational plan to ensure that operational team resources, structures, processes and systems will be set to achieve desired goals; you will set key operational targets annually/quarterly/monthly and support managing the operational overall business dashboard and tracking process •
• Identify critical drivers for write off, performance develop and implement process improvement for resolution of issues •
• Work closely with team to develop best practice within department •
• Support growing the business through broader service coverage and improve delivery whilst at the same time speeding up the collection response times
• Ensure full adherence to Compliance and Responsible Lending Standards
• Evolve a service driven culture within the functions, leading to first time resolution of customer issues/service requests and simplified processes
• Identify business opportunities, threats and best practice in order to drive continuous improvement

We offer:

• Exciting opportunity to have a real impact on our core business •
• Possibility to drive challenging international projects •
• Enjoyable work place full of enthusiastic and driven people •
• Attractive remuneration package including a wide range of benefits