O2C Global Process Owner

O2C Global Process Owner:

• Oversees and ‘owns’ O2C Processes across Delivery centres in terms of: standardisation, process documentation, process controls and process improvements – current O2C FTEs globally: app 70.


• Approves, coordinates and communicates the process changes and process exceptions.


• Supports the Delivery teams in critical escalations and issues.


• Cooperates with key counterpart  – strategic and tactical plans, key changes and alignments.


• Manages the team of O2C SMEs (3-4 people).


• Supports on-going transitions and transformation within O2C domain.

Leadership / Team Management:

• Creates strong and effective team of experts - motivated towards effective performance and realization of the objectives / tasks.


• Based on the scope and forecast, identifies the recruitments needs both in regards to team size and profiles for recruited employees.


• Defines the expectations towards employees and set and review team/individual objectives.


• Promotes collaboration, teamwork and knowledge sharing.

Continuous Improvements:

• Promotes Continuous Improvement culture - strives to simplify, standardise and improve processes across all countries towards quality / productivity improvements.


• Works with the Client / internal stakeholders in order to get the buy-ins and approvals.


• Ensures that appropriate controls are implemented to reduce the risk delays and errors.

Contribution to the Selling / Transformation Process:

• Identifies the new opportunities of potential areas where scope of Engagement can be increased. Encourages the Client to identify other areas that could have the impact on scope increase.


• Supports Engagement Transition and Transformation agenda.


• Supports Capgemini sales process / bids – data collection / sharing, client’s visits, knowledge / experience sharing. Takes the opportunity to increase scope of services performed within the company by participation in selling process.

The main purpose of the role is to manage and have global accountability for e-2-e O2C process across the Delivery Centres. Support the Leadership and Global Account Management to maintain tactical relationship with client stakeholders. Prove all necessary guidance, controls and expertise to the Engagement’s Delivery network and help them to ensure that all Service Level Agreements and KPIs are kept according to schedule and targets. Develop teams and employees, promote team work and provide employees with coaching and leader’s support. Focus on developing expertise and experience, continuous improvement, O2C tools and products.

• Related experience in business and service delivery, ideally in global multi-centre delivery network


• Advanced knowledge of Finance and Accounting – O2C domain


• Very good Client facing skills


• Ability to influence the senior management


• Strong relationship building, communication, and negotiation skills


• Change management skills


• Able to work on multiply tasks in demanding environment


• Advanced project management skills


• Fluency in English


• Positive / ‘can-do’ attitude

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
  


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
  


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.