Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
O2C Team Leader English Speaker
Place of work: Kraków
Ref. no O2C/TL/Eng/KRK/Praca.pl
Position purpose
We are looking for a strong candidate who can take the role of Team Leader in Delivery Team within O2C scope. Person will be responsible for managing the team on a daily basis including operations and leadership. This person will provide the Client with high quality services, ensure that all deadlines are met.
Job description
- Leading the delivery team of 9-11 people
- Supporting function to Delivery Manager
- Contact with client on daily O2C matters
- Providing high quality reporting, and responding to ad-hoc requirements
- Managing team workload
- Driving and proposing O2C process improvements within assigned scope
- Encourage cooperation, teamwork and knowledge sharing. Provide team members with coaching and assure process team training requirements are satisfied
- Cooperate closly with two other Team Leaders within the same O2C tower
Requirements
- Advanced English is required
- Experience in O2C
- Excellent Customer Service & communication skills
- Ability to build long-term relationships with the Client
- Excellent presentation skills
- Multitasking, ability to organize own and team work in compliance with the operational procedures, KPI/Client’s Reporting requirements, ad hoc priority tasks
- Advanced Excel knowledge and computing skills
- Ability to bring an answer quickly and efficiently
Candidate’s profile
- “Can Do” and solution solving attitude
- Team player
- Excellent analytical skills and attention to details balanced with quick summary and solutions
- Excellent communication skills. Ability to adjust to different audience groups both internal and Client
- Ability to deliver various reports within deadlines and on short notices
- High self motivation to achieve target levels
- Ability to organize own and team work schedules adjusting to team performance and Client’s queries
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
