Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
O2C Team Leader
Place of work: Kraków
Ref. no O2C/TL/KRK/Praca.pl
Position purpose
We are looking for candidates who are ready to join our delivery team, covering the following processes: Billing, Cash Application, Collection and Queries. As Team Leader your role will be to manage the team and provide high quality service for the Client.
Main accountabilities
- Taking overall responsibility for the processes and team work organization
- Providing assistance to team members, ensuring that all work is done according to the agreed targets, performance evaluation, motivation, communication
- Demonstrates knowledge of Account Receivables area and support the team members as appropriate
- Supervise the team to deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s and ensure these are fulfilled according to the timetable agreed
- Supervise trainings to the current and future delivery team members. Ensure that processes are understood and being followed by the team members
- Focusing on continuously developing business relationships with Client,
- On daily basis cooperate with management and client to bring additional value for the business processes
- Build the positive and supportive team culture, and help team to improve efficiency
- Coordinating the job training for new joiners
- Prepare logistics, coordinates transition trainings and work with transition manger to ensure proper delivery of transition tasks.
Candidate’s profile
- Experience on similar position
- Very good English skills (at least C1)
- Experience in O2C is a must
- Very good analytical skills
- Good Customer Service skills and client-focus attitude
- Strong interpersonal skills and proactive approach
- Teamwork approach
- Transition experience is an asset
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
