Accenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Online Marketing Support Analyst
Workplace: Kraków
Key responsibilities may include:
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Supports an advertising product for publishers
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Monitor, troubleshoot and fix problems in live campaigns
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Solve technical issues for customers by troubleshooting and investigating problems,
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Receives and prioritizes issues and forwards using appropriate escalation procedures
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Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes & tools.
- BA/BS degree or equivalent practical experience.
- Good customer service skills,
- Patient and reassuring manner, a polite and professional approach
- Excellent soft skills. Proven ability to turn frustrated customers into happy customers. Work with our partners in a positive, product way that encourages collaboration.
- Self-starter with ability to work on multiple initiatives at the same time;
- Problem-solving, inquisitive nature
- Ability to answer theoretical, trouble-shooting questions
- Excellent English written (tickets and email) and verbal communication skills and interpersonal skills
- Additional languages: German , Spanish, French, Italian and Russian
- Experience with online media or production traffic and experience in ad operations/ad traffic role or quality assurance in an online marketing / rich-media advertising business.
- Experience in digital advertising and ability to articulate the concepts of display advertising monetization and operations: Traffic, rotation, campaign performance, troubleshooting ad tags (JavaScript, HTML, iFrame) display ad creative types
- Technical skills in the context of troubleshooting ad tags, customer data and tool discrepancies
- Preferred: HTML/CSS, HTML5, XHTML/XML, Javascript, PHP
- Nice to have: jQuery, Ajax, Action Script (Flash, AS2, AS3)
- Challenging job in a professional and multinational environment
- Trainings and development programs
- Opportunity to gain broad analytical skills, experience and highly marketable specialist expertise
- Significant work atmosphere and tools
- Attractive salary and social package