We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
Your Task
Hemmersbach provide the support services needed by many of the world’s largest organisations. You will work directly onsite to provide dedicated and highly - focused support services for deskside and print.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.
- Testing, identifying, repairing, resolving and documenting end user technical issues regarding basic network/desktop support, printers, PDSAs, BlackBerrys and Lan cable drops
- Troubleshooting and resolving software issues, remaining computers/hard drives
- Backing up and restoring settings and associated systems administration activates
- Categorize and prioritize End user support and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated help desk incidents and service requests
- Working with procurement staff to purchase hardware and software
- Very good knowledge of English and Polish (spoken and written)
- Strong Break / Fix skills: Desktops, Workstations, Notebooks, Laptops and Printers
- Microsoft operating system installation and troubleshooting skills
- Microsoft Office skills (Outlook, Word and Excel)
- Detail- oriented, problem solving orientation and good communication skills
- Strong customer/people service skills A friendly, engaging and professional demeanor as a primary “face” of Hemmersbach
- Broad experience of IT and good understanding of Networks, Servers and Telecoms, LAN/WLAN
- Previous Experience (including remote control of PCs and video conferencing knowledge) on similar position
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, language and personal training with our own personal development programme
- Initial Help: buddy programme to help you get started
- Active Contribution: room to implement your own ideas quickly
- A package of co-funded benefits: multisport card, private health care, life insurance
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.