Your role
Do you know howto understand the nature of an issue and keep users informed? Are you good communicator? Do you have sharp analytic skills? We’re looking for someone like that who can help us:
- advises the business on improvement options related to usage of digital platforms
- support complex digital initiatives and control processes
- prepares standard reports on service delivery quantity and quality
- tracking productivity, service quality and stakeholder satisfaction for GMCS management
- records all the relevant information concerning incidents or service request in the ticketing system
- provides a first level support, qualifying the incident
- takes end-to-end ownership and responsibility of an incident
Your team
You'll be working as part of the Digital Platform Operations team. Your position will be based in Wroclaw. Our team focuses on providing support to business partners on all issues related to Group Marketing Communications Services digital platforms.
Your experience and skills
You have:
- 1+ years technical experience in Operation Center environments and Incident Management
- university degree or equivalent expertise (technical, economics or similar)
- good interpersonal skills and friendly approach
- collaboration abilities to facilitate discussion and align across multiple teams (Business and IT such as Application Operation and Infrastructure Operation in particular)
- excellent knowledge of IT systems and tools
- qualifications such as ITIL certification would be an asset
You are:
- strong analytical thinker and problem solver
- goal-orientated with a pragmatic focus on delivering outcomes
- interested about digital platforms (Adobe AEM, …) fluent in English language (German knowledge is an asset)
About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?
What we offer
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.