Operation manager

SCOPE OF RESPONSIBILITIES:

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), SLA and other KPI’s
• Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment.
• Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory.
• Assist with the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.
• Plan and monitor daily staffing schedules, and adjusts to ensure adequate staffing levels that support operational demands and business objectives.
• Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.
• Maintain operations and office staff by recruiting, selecting, orienting, and training employees.
• Direct distribution centre supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects to improve the distribution process.
• Direct activities related to dispatching, routing, and tracking transportation to ensure successful home deliveries.
• Receive and handle telephone calls and inquiries from customers regarding delivery services.
• Support an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
• Ensure customer and vendor contract requirements are administered and enforced.
• Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

REQUIREMENTS:

• Master's degree in business or logistics is preferred, not required.
• Min 5 years of experience managing operations- specifically within home delivery, logistics, transportation, warehousing or related field.
• Skilled at balancing multiple priorities in a fast paced environment.
• Ability to manage multiple client requirements.
• Ability to effectively communicate both verbally and written as well as practice active listening skills.
• Ability to work a flexible schedule to meet business needs.
• Excellent interpersonal, leadership, motivation and planning skills, excellent communicator.
• Knowledge of Health & Safety requirements.
• Knowledge of working time legislation.
• Good command of English.
• Computer literate with general knowledge of software to include Microsoft Office Suite, and other related software.

OFFERT:

• Good salary, Private medical cover, Company Car