Operation manager

ZAKRES OBOWIĄZKÓW:

• Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), SLA and other KPI’s 
• Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment. 
• Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory
• Assist with the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews. 
• Plan and monitor daily staffing schedules, and adjusts to ensure adequate staffing levels that support operational demands and business objectives. 
• Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.
• Maintain operations and office staff by recruiting, selecting, orienting, and training employees. 
• Direct distribution centre supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects
• Receive and handle telephone calls and inquiries from customers
• Support an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication
• Ensure customer and vendor contract requirements are administered and enforced.
• Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.

WYMAGANIA:

• Min. 5 years of experience in managing operations (required lot of manual work and massive employment; preferred home delivery, logistics, transportation, warehousing or related field)
• Building effective teams & leadership skills
• Skilled at balancing multiple priorities in a fast paced environment 
• Excellent planning & organizational skills
• Customer focus
• Analytical skills
• Ability to work a flexible schedule to meet business needs
• Good command in English (B2/C1)