Dla naszego klienta, firmy zlokalizowanej w Świebodzinie, poszukujemy kandydata na stanowisko
Operation manager
Miejsce pracy: Świebodzin
ZAKRES OBOWIĄZKÓW:
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), SLA and other KPI’s
- Enforce company safety standards and ensure that associates are complying with policies and procedures to reduce accidents and create a safe working environment.
- Maximize the performance of the site inventory management system to ensure accuracy and control of client inventory
- Assist with the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.
- Plan and monitor daily staffing schedules, and adjusts to ensure adequate staffing levels that support operational demands and business objectives.
- Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities to ensure the customer requirements are met.
- Maintain operations and office staff by recruiting, selecting, orienting, and training employees.
- Direct distribution centre supervisors and distribution personnel to ensure a safe and efficient operation of the warehouse and in completing tasks and projects
- Receive and handle telephone calls and inquiries from customers
- Support an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication
- Ensure customer and vendor contract requirements are administered and enforced.
- Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.
WYMAGANIA:
- Min. 5 years of experience in managing operations (required lot of manual work and massive employment; preferred home delivery, logistics, transportation, warehousing or related field)
- Building effective teams & leadership skills
- Skilled at balancing multiple priorities in a fast paced environment
- Excellent planning & organizational skills
- Customer focus
- Analytical skills
- Ability to work a flexible schedule to meet business needs
- Good command in English (B2/C1)