Operational Manager

Managing areas of Field Service, Help Desk and Commissioning services in Poland.

Actively managing Team to ensure KPI levels and quality standards.

Identifying and determiningg key priorities implementing process and system improvements and changes to increase effectiveness.

Preparing and monitoring budgets.

Assisting Sales Team with negotiations and maintaining good relations with customers.

Leading, managing, and supporting a team of 70+ people, including Service Managers/Supervisors and Field Service Engineers.

Managing all aspects of employee’s job performance and career development.

Hiring and training team members.

Negotiating with suppliers of hardware, software and services.

Reporting to the General Manager.

At least 4 years experience in managing area of the field services.

Excellent understanding of Field Service processes.

Experience in process management.

Practical knowledge of project management methodologies.

Understanding of card payment industry would be a great advantage.

Solid organizational skills and ability to set priorities and manage time effectively.

Ability to understand of client’s business objectives and strategies.

Excellent communication and team management skills.

Advanced in English.