Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Operations Manager - Cash Cycle Management
Kraków
Nr ref.: 2531260/706217
The purpose of the role is to provide local operational management and support for the growing teams in Krakow. Teams scope of this role is EMEA Country-Specific Commercial Risk support teams focused on Cash Cycle Management. The Operations Manager will report to the Centre Leader and will take business direction from EMEA Transformation Office.
Responsibilities:
- Operational Management of Country-Specific Commercial Risk Cash Cycle Management teams providing services for the whole region of EMEA
- Constant collaboration with international partners who will provide business direction to the Krakow Cash Cycle Management teams
- Reporting to the Centre Leader on a local solid line basis and to BU stakeholders on a dotted line basis
- Running Annual Performance Management Process for the teams
- Financial Acumen to support annual budgeting process, monthly and quarterly performance evaluation
- Leading recruitment processes
- Reporting of team(s) performance through agreed performance reporting processes that will include monthly/quarterly MBR and Supervisory Board
- Enabling Business Unit growth through the support of work migration/knowledge transfer programs, building new teams, engaging with new partners from initial engagement to launch and afterwards
- Talent management of team resources to create development opportunities for team members and support teams' objectives for upskilling and growth
- Supporting process improvement agenda with an overall objective of simplifying processes, driving process efficiency and improving our customers experience
- Driving problem solving and process improvement discussions within the teams and in co-operation with local and global process improvement resources
- Active participation/leadership in external and internal calls/meetings
Requirements:
- Experience of organizing & managing service delivery teams at Operations Manager or Senior Team manager level
- Client service mastery with ability to interact effectively with the business
- Ability to communicate, empower and provide feedback to Team Members on an ongoing basis
- Financial savvy to review financial performance, support budget setting and CBA processes
- Advanced Excel skills
- English language – min. level C1
- Ability to lead meetings and conference calls with local teams and international stakeholders
- Ability to manage work under strict deadlines
- Ability to analyze processes and identify improvements
Nice to have:
- Good knowledge of Commercial Risk processes
- Proficiency in German language
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.