Our Client belongs to an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.
Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University diploma
- Min. 3 years of professional experience in PTP
- Experience in leading bigger teams (40+ employees)
- Experience in project management and process improvement
- Excellent command of Windows applications
- Very good command of English, both written and spoken
- Good command of German will be an asset
- High interpersonal and communication skills
- Diligent, independent and systematic approach to work
- Analytical and conceptual mind-set
- Flexibility and adaptability
- Leadership skills
- Stress Resistance
- Service orientation
Responsibilities:
Operational Manager is responsible for the services performed by the teams with regard to continuous improvement of quality, efficiency and compliance with internal control systems and regulations. Operational Manager promotes teamwork, provides employees with coaching and feedback for a small/medium size team and networks with other functions.
- Business Driver:
- Establishes and maintains effective relationships with customers and gains their trust and respect; manages business partner satisfaction (KPIs, Customer Satisfaction Score)
- Is an escalation instance for his/her area of responsibility
- Supports scope extension and migration projects
- Controls budget realization in the area of his/her responsibility
- Assures adherence to process design and standards set
- Ensures consistent usage of methodology & tools
- Sets and manages realistic and manageable targets
- Cooperates and collaborates with other Towers and Centers in order to increase the quality and end-to-end process effectiveness
- Leadership Champion:
- Leads and motivates multi-functional teams in dispersed or complex environments
- Teaches and coaches his/her direct reports; motivates the team in the context of corporate management principles
- Plays a significant part in the recruitment /development of new people
- Actively encourages and assists the development of people; manages talent development program in his/her area of responsibility
- Is responsible for his/her direct reports performance evaluation/regular meetings with direct reports
- Continuous Improvement Driver:
- Ensures team is developing new ideas (Kaizens), process improvements and methods
- Escalates, informs, communicates within the company and to Customers about new found solutions and possibilities
- Ensures organizational structure and documentation methods are appropriate and cost effective
We offer:
- Challenging work in an international environment under highest standards
- Attractive benefits and bonus system
- Friendly work environment
- Opportunity to work with people from different cultures and nations
- Language skills development opportunities
- Job stability and flexible working time
- Mother friendly company