Operations Manager (with AWS experience)

Overview

This position will be ensuring optimal performance of the platform.

A successful candidate will have an extensive background in Linux systems administration, performance, and troubleshooting. This should come together with a service oriented mindset and exceptional issue/problem solving skills.

The Cloud Operations Manager will manage a team consisting of up to 10 System Engineers and Database Administrators.

Responsibilities

• Be in charge of the management, configuration, and administration of computer operations of the Software Platform (Oracle database, virtualization layer, JBOSS servers, ColdFusion).
• Create and maintain service documentation including Operations Run Book to ensure that all computer operations procedures are up to date and reflect the current processing requirements.
• Regularly review and analyze service metrics and drive remediation/corrective plans. Report on service performance and quality.
• Ensure incidents are resolved within given SLA and that proper investigation takes place, following through on remedial actions to improve service and prevent reoccurrence.
• Managing crisis situations, which may involve complex technical problems
• Forecast and maintain budget.
• Lead a team of IT professionals (up to 10) consisting of System Engineers and Database Administrators.

Requirements

• Solid experience in IT Operations & Support area;
• Grounded Linux and AWS skills;
• Leadership skills, experience in managing a team of IT professionals;
• Experience in supporting application service performance analysis & diagnosis;
• Fluent English, solid communications skills;