Operations Manager with English

Responsibilities:

• Responsible for the delivery of client overall KPIs/Sales targets but also including day to day service levels, customer experience, quality measures and compliance measures
• Make important policy, planning, and strategy decisions
• Develop, implement and review operational policies and procedures
• Term relationships with corporate clients, creating value add for the client you manage
• To proactively maintain regular engagement with key client contacts in line with client expectations
• Help promote a company culture that encourages top performance and high morale
• Oversee budgeting, reporting, planning, and auditing
• Work with senior stakeholders
• Ensure operational delivery in line with contractual agreements
• Identify and address problems and opportunities for the company
• Provide inspired leadership for your team
• Reporting to Senior Operations Manager

Requirements:

• Minimum 3-5 years of experience in managing a projects in the BPO / SSC industry
• Mandatory: knowledge of English at a level that allows easy business communication
• Ability to analytical and logical thinking at a high level
• High presentation skills
• Positive attitude to changes, the ability to quickly adapt to changes
• Experience in managing a remote team is welcome
• High leadership skills

You get:

• Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
• Rest: we subsidize the holiday
• Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
• Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
• Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
• CSR - we care not only about ourselves. We are happy to help those in need.
• Language Course - you don't speak Polish? Join us and sign up for the lessons we organize.