Operations Manager

Our Client is a multinational technology corporation with more than 71,000 employees worldwide. It is the largest designer, manufacturer and seller of networking equipment worldwide.

High-Touch Operations Management enhances operational efficiency, helping customers resolve network issues quickly and completely. It provides customers with a dedicated operations manager who is familiar with the customer business and operational processes and technical support history. This service operations management expert is continually monitors customers’ technical support needs, tracks every open service request, and makes sure that IT resources, both at our Client and within customer organization, are aligned appropriately to resolve issues quickly and completely.

Our Client offers:

• Attractive salary and B2B Contract via devire (with salary around 8 500 - 10 000 PLN/month)
• Positive work atmosphere
• Development opportunities
• Working for a leading corporation with a stable market position
• Private Healthcare and Multisport Card
• Standard working hours 9:00 - 5:00

We are looking forward to meeting Candidates who:

• Have an experience in a support environment (+3 years)
• Fluent English
• German would be a great asset
• Certificates: ITIL v3 Foundation/proven experience in working with ITIL terminology
• Independently coordinates and executes tasks, questions ways of working and suggests improvements, initiative taker and has the ability to work outside of process
• Uses technical understanding to work with support teams to create a recommended solution and to understand the business impact
• Solid understanding of business processes and requirements in a support environment and in the customer’s organisation