Mellon Poland Sp.zo.o, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2006 in Warsaw, and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Life Insurance Companies, Public Utilities Companies, Telecommunications Providers and Large Private Companies.
Incorporating the Group's international know-how with the company's local expertise, Mellon Poland is uniquely positioned to address the needs of its customers, enabling them to increase their market share and profitability, develop their network and introduce competitive products and services with short time to market across Poland.
We are currently seeking highly motivated, energetic person for the role of:
- Managing areas of Field Service, Help Desk and Commissioning services in Poland,
- Actively managing Team to ensure KPI levels and quality standards,
- Identifying and determining key priorities implementing process and system improvements and changes to increase effectiveness,
- Preparing and monitoring budgets,
- Assisting Sales Team with negotiations and maintaining good relations with customers,
- Leading, managing, and supporting a team of 70+ people, including Service Managers/Supervisors and Field Service Engineers,
- Managing all aspects of employee’s job performance and career development,
- Hiring and training team members,
- Negotiating with suppliers of hardware, software and services,
- Reporting to the General Manager.
- At least 4 years experience in managing area of the field services,
- Excellent understanding of Field Service processes,
- Experience in process management,
- Practical knowledge of project management methodologies,
- Understanding of card payment industry would be a great advantage,
- Solid organizational skills and ability to set priorities and manage time effectively,
- Ability to understand of client’s business objectives and strategies,
- Excellent communication and team management skills,
- Advanced in English.
