Operations Manager

Job description

Main responsibilities include:

• Day to day running of our Krakow Old Town store and daily walking, bike and Segway tours
• Recruitment, training and management of our tour guide and store staff team
• Building local sales relationships and developing our tour portfolio in Krakow
• Overseeing all administrative duties related to our operations
• Communicating with country manager

Requirements

Ideal candidate will have:

• Fluent spoken and written communication skills in both English and Polish
• Excellent ability to learn, with high level of motivation
• At least 2 years experience in tourism and/or hospitality
• Local knowledge of Krakow and the surrounding area
• Experience of working in and managing a team
• Outstanding organisational, administrative and customer service skills
• A proven track record of problem solving and flexibility

We offer

• Competitive salary plus performance related bonuses
• Full in-company training
• Opportunities for career development in our fast-expanding company
• Possibilites for international travel