Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
- Lead teams to meet and exceed business objectives;
- Line management responsibility for coaches/Team Managers;
- Supervisory responsibility for multiple teams with more than one client;
- Management of any client escalations related to the Operational team's performance;
- Ensure GOS metrics are consistently achieved.
- Language: Proficiency in English (C1) and Polish (B2);
- Experience: : 2+ years of relevant experience in team management of 100+ employees;
- Technology: Knowledge of MS Office and developed computer skills;
- Personal skills: Strong leadership skills with ability to manage multiple teams
- Demonstrated knowledge of contact center operations and customer support;
- Independence AND ability to work with minimal supervision;
- Supervisory skills (including tools, processes and system knowledge);
- Demonstrated ability to analyze processes, enact change, think operationally and strategically;
- Soft skills.
- Type of contract employment contract;
- Basic salary + bonuses;
- Work Environment is in our new office in Warsaw.
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.