Operations Representative

• contract of employment
• full-time
• job level: Mid-level and Specialist Level
• Hybrid work

Additional information

Days of work: Monday to Friday, 2shifts: 8:00-16:15 and 8:45 – 17:00

How You’ll have an Impact: 

You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary

Essential Functions:

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties. 

Essential Competencies:

• Communication – You will be speaking with customers over the phone & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organization – Prioritization & time management are key

• Ability to speak Polish
• Ability to speak English on B2 level
• Additional language proficiency/fluency is a plus

• 2-3 years’ experience in customer service, operations and/or logistics experience
• Road transportation experience preferred not required