Coyote Logistics
Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote plays a crucial role in the global supply chain and delivery of goods across many sectors around the world, which makes us an essential business. Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
We lead. We innovate. We move the world’s freight-forward.
Our culture fuels our purpose daily: we eliminate inefficiencies in road transportation. Our people make Coyote what it is, which is why we prime them for career success with training programs, accessible leadership, talent development, and unique workplace perks and benefits. The dynamic energy of our culture is rooted in relationships. We're better together and value the diverse backgrounds, experiences, and perspectives of each Coyote to enhance collaboration and problem solving between our employees around the world. From day 1 you will learn the ins and outs of our business and industry: Things move fast in logistics and as part of the Coyote you will have access to the resources needed to achieve your goals and get things done - no excuses -.
Operations Representative
Wrocław, ul. Wagonowa 2A
- Available: 01.08.2024
- Open positions: 1
- 2 Shifts: Monday – Friday 8:00 – 16:15 and 8:45 – 17:00
- Mode: Hybrid available after training
Recruitment process:
- Phone call
- Job interview
How You’l have an Impact:
You will coordinate the day-to-day operations for assigned customers. Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards.
You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary
Your responsibilities
- Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Develop strong relationships with all customer contacts and facilities.
- Identify, resolve, and/or escalate any issues related to daily volume.
- Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
- Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
- Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.
Our requirements
- English B2
- Polish B2
- Communication – You will be speaking with customers over the phone & face to face.
- Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
- Organization – Prioritization & time management are key
Preferred Education & Experience:
3 years experience in customer service, operations and/or logistics
What we offer
- On site training - we will teach you everything you must know to succeed.
- Work in international and supportive environment
- Free access to LinkedIn Learning to grow in your profession and gain new skills
- Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance)
- Casual dress code
- Company events
- Onsite English classes
- Warm welcome to The Pack