Operations Specialist
Miejsce pracy: Warszawa
The Operations Specialist will be responsible for providing efficient support to commercial activities of Axpo in Poland by performing internal operational processes. This includes supporting a) operations team in daily data processing; billing and customers contact handing; b) booking deals and eventually helping monitor portfolio performance.
Key Responsibilities:
- Run and develop all actions in scope of system implementation and replication of all commercial activities of Axpo,
- Run and develop/design efficient, automated and scalable customer settlements and billing processes
- Support development of processes, handing of large and complex data and implementation business and operations logics in the IT systems
- Deliver the best customer’s experience on the Polish energy market regarding supplier change/billing/customer care services
- Constant support of commercial teams, sales forces and other teams in their actions
Desired Skills and Experience
- Prior experience as a operations specialist responsible for billing/back office in energy or gas sector would be an advantage
- Analytical skills and ability to process and effectively manage big quantity of data
- Deep understanding of processes workflows involving data and document processing
- Experience in working on performance development, processes efficiency and optimization
- Knowledge of data analytics and methodologies
- Experience with large CRM/risk management systems would be an advantage
- Very good team working skills
- Business results driven, effective team player with a strong sense of customer orientation
- Good spoken and written business English