Operations Specialist

RESPONSIBILITIES:

We are looking for candidates who speak fluent English and are willing to work in the evenings to join our fantastic Operations Team.

• Ability and willingness to cover late shifts (5 PM - 1 AM, Mon -Fri)
• Liaise with external partners regarding pay in and pay out issues via email
• Troubleshoot problems and communicate ongoing operational issues
• Carry out and facilitate execution of operational tasks
• Support the work of our Customer Care and Compliance Teams
• Ensure customers issues are resolved and measures are taken for them to be avoided in the future

REQUIREMENTS

• Fluent in both spoken and written English.
• Customer focused, flexible and able to think outside of the box
• Degree-level education and IT literacy
• Ability to work in a customer-centric, results-driven environment
• Self-starter who is happy to work in a fast-moving, entrepreneurial environment, and take responsibility for getting things done with minimal supervision
• Strong organizational skills including the ability to multitask, manage multiple responsibilities, prioritize and delegate while delivering results

BENEFITS

• Working in one of the hottest FinTech Startups in Europe
• Work from home
• Possibility of flexible working hours and contract opportunity
• Private Medical Healthcare
• Multisport card
• Use of MacBook Air