Operations Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Operations Support Engineer
Miejsce pracy: Warsaw
Nr Ref.: VR-31999
Responsibilites
Custom Solutions Operations Support Engineer has a key role to coordinate and optimize the processes to deliver custom solutions for Customers.
- Plan & coordinate Product releases rollout on the different platforms
- Plan & coordinate client data loads & deployments
- Coordinate activities in order to ensure deliveries on Production on target dates but also to assure all deployments are in compliance with Production stability and security
- Provide accurate and in time information to all teams involved or dependent of releasing process
- Respect releasing processes and procedures, maintain them and seek for improvements whenever possible
- Able to propose industry standard automation tools for deployment, monitoring, alerting
- Analyze internal requirements for development of new or improvement of existing internal tools.
- Design technical solutions and perform feasibility studies
- Write and maintain procedures for support and deployment
- Be able to produce KPIs on server activities, support, etc.
- Align deployment process for all client's deployment centers and platforms
- Collaborate with Client's Touchless Core team to make sure that the development strategy is in-line with the deployment automation needs
- Enhance and standardize the support and incidents reporting processes along the different regions and customer types
- Provide first level support to the team in case of any network or system problem on internal platforms Follow Professional Services procedure allowing the solution to be reused and maintained.
If needed participate to onsite missions and working together with customers IT department to secure the solution delivery in the best efficient way.
We offer
In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.