About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Position purpose
For our office in Katowice, due to dynamic development of our team, we are looking for an ambitious, accountable and open-minded person with hands-on approach, open to new knowledge and challenging goals. The scope of activities is new, very interesting and challenging, includes operations and processes from Ordering to Shipment tracking and delivery of product to end customer. The main purpose of the role is to ensure excellent Client service within Logistics and Order Management area.
Main accountabilities
The successful candidate will be responsible for processing transactions and producing outputs in the following areas:
- Creation, modification, cancellation and validation of order forms sent by Customer Team and successfully handling the orders in SAP
- Cooperation with Buyers to create the purchase orders and follow up on the material availability
- Keeping the Customer Team informed on the material status
- Ordering inquiries
- Creation and maintenance of delivery and shipment documents
- Doing sales recognition in SAP by sending and dispatching shipment and invoice
- Identification of exceptions and providing resolution to issues
- Working on tickets assigned through the workflow tool
- Active communication with market, Vendors and Customer Team, Buyers, Logistics Service Providers contacts to identify and correct issues
- Supporting Order and Logistics Analyst in more complex issues
Candidate’s profile
- Experience in Supply Chain, Procurement or Logistics area (at least 1 year)
- Degree in Supply Chain, Business, Commercial Apprenticeship or equivalent working experience will be an asset
- Good knowledge of English – B2 level and very good communication skills (both verbal and written)
- Good knowledge of Microsoft Excel
- Knowledge of SAP system would be an asset
- Good organizational skills of daily & project (if relevant) work
- Creative thinking to implement best practices and find solutions to complex issues with due diligence
- Lean thinking / process orientation
- Team player
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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