Order Management Intern

mixed shift

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

At Avigilon (MSI Video) team we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems.
We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.
We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

Customer Support Student Program

Responsibilities include:

• Accurate entry of returns and warranty replacements data into SAP from Salesforce
• Process, follow through and ensure on time fulfillment of returns and warranty replacements
• Providing timely order status information to customers
• Communicating all needs for Customer orders to cross functional team members
• Handle administrative tasks as assigned during the internship
• Handle Customer enquiries via phone and e-mail

• Fluent English - required 
• student status
• Ability to work on mixed shift (10 days per month you can start at 2 p.m or 3 p.m)
• availability 40 hours per week
• approach to be able to provide support to customers in North America market
• Some work experience in relevant field and customer focused environment will work in candidate's benefit
• University degree (bachelor of business administration / master) or in progress
• Excellent time management
• Excellent communication skills, self motivated and able to work under pressure
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environmen
• Knowledge of SAP operating system will work in the candidate's benefit