Order Management Manager

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Motorola Solutions Finance Operations Center (F.O.C.) provides world-class finance, accounting, order management and purchasing services to Motorola branches in Europe, Middle East, Africa, US and Latin America region. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life.

At Avigilon team, supporting Canadian and US processes, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact of the safety of people and businesses globally.

We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

• Oversee all customer order management processes with a focus on delivering superior customer service while meeting customer fulfillment deadlines
• Support business commitments trough on time, proactive communication as well as driving first class operation
• Act as subject matter expert on all aspects of order entry – PO requirements, revenue, shipping, approvals, contracts, etc.
• Ensure orders are processed correctly in a timely, efficient, and accurate manner with strong focus on month-end and quarter-end deadlines
• Support internal audit controls and SOX initiatives
• Continuously monitoring of  performance metrics and ensuring department can meet changing business requirements
• Monitor individual workload and adjust if needed
• Take personal responsibility for the quality and timeliness of work and achieves results with little oversight
• Maintain Agile environment and re-prioritize workload for the team to balance expected daily processing workloads and customer issue remediation
• Create an inspiring team environment with a culture of open communication with trust and accountability
• Collaborate with business partners (internal & external) including Sales Teams to ensure expectations on service levels are clearly defined, communicated, measured and tracked.
• Discover training needs and provide feedback to the Department Specific Trainer and/or Subject Matter Experts
• Align the direction and performance of the team with the rest of the organization and think long-term
• Focus on results and desired outcomes and how best to achieve them.

Please note that this is a mixed shift position - 3 weeks on 2nd shift (2PM - 10PM) Krakow time

• At least 5 years of people management experience - more than 20 people
• At least 8 years of experience in dynamic Order Management area
• Excellent English skills
• Excellent customer service orientation via e-mail, phone
• Outstanding time management skills.
• SAP knowledge would be a plus