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- Accepting orders from customers (retail chains, wholesalers) and registering them in the internal system (SAP) - orders are received mainly electronically,
- Verifying orders for correctness, checking the availability of goods (contact with warehouses, shipping department),
- Completing orders (minimizing batches of deliveries),
- Communicating with the warehouse and forwarders and efficiently leading the delivery process to ensure the return of goods to the final recipient,
- Daily monitoring of the assigned orders and customer requests,
- Contacting customers in case of problems with delivery (delays, stock shortages) both by e-mail and by phone (no incoming calls),
- Receiving complaints and forwarding them to the complaints department.
- Good knowledge of German C1, English min. B2, Polish B2,
- Good MS Office (especially MS Excel) knowledge,
- Knowledge of SAP (nice to have) or knowledge of similar ERP systems,
- Analytical thinking and self-starter,
- Personal culture and client management expertise.
- Attractive salary;
- Stable job offers - employment contract;
- Work in a multicultural and diverse environment with employees from over 30 countries;
- Genpact supports professional training and great career development opportunities;
- Free access to our award-winning learning platform;
- Benefits such as Insurance, Luxmed, and additional vacation days.