Order Management Specialist

Location: Wrocław / remote – hybrid model

Rate: up to 380 PLN net + vat per day of work on a full-time B2B contract

             up to 5 200 PLN gross per month on contract of employment for full-time employment

             contract of mandate also available

Your role: Support all aspects of order entry and order management for sales and consignment orders received. Ensure all orders are processed accurately and on time within agreed KPI targets. Work closely with country customer service teams to ensure full compliance in terms of products delivered and any necessary customer communication.

Tasks:

• Process all sales orders received immediately, utilizing the appropriate exception and communication
• Processes when any issue preventing our ability to match customer demands is identified
• Proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible -Support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order"
• Communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
• Meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution

Requirements:

• 0-3 years of experience on a similar position
• master’s or bachelor’s degree
• knowledge of English min. B2
• German would be beneficial but not necessary
• SAP experience preferred
• good knowledge of MS Office
• communication, teamwork, attention to detail, flexibility and strong problem solving