Order to Cash (AR) Manager
Ref No.: 7067
For our Client - international company - we are looking for candidates for a position of: Order to Cash (AR) Manager
Region:
Kraków, małopolskie
Kraków, małopolskie
Requirements:
- Understanding of what it takes to lead a multi-country AR service line in a multi-national corporation
- Minimum 5 years business experience and have held a CtC/Accounts Receivable management position in a similar organization
- Strong understanding of the end-to-end AR process including Customer Credit Vetting, Sales and Service Order Fulfilment, Invoice Processing, Credit and Collections, Cash & Payment Application, Customer Care & Dispute Management
- Excellent understanding of the critical success factors for GBS as reliable, effective and efficient business service provider
- Demonstrated knowledge and understanding of SAP-ERP (proficiency in Microsoft office suite)
- Must have a strong proficiency in all aspects of accounting, as well as customer service, process improvement people and project management skills
- Experience of setting up and/or operating CtC processes in a GBS type environment is desirable
- Lean / Six sigma qualification, or equivalent, an asset
- Demonstrated knowledge of GAAP and IFRS guidelines
- Ability to manage diverse stakeholders
- Strategic thinking and operational delivery
- Customer focus
- Ability to lead and motivate teams
- Excellent communication skills
- Drive/enthusiasm/team worker
- Change leadership
- Service delivery orientation
- Commercial acumen
- Experience in a global finance function of a multinational corporation
- Ability to travel if necessary
Responsibilities:
- Lead CtC teams to deliver required service
- Ensure that service levels for tele sales activities, customer contact (including customer care and issue resolution), managing sales orders, accounts receivable (e.g. credit management, AR ledger, disputes/deductions) and overall process management (including master data management), are in line with SLAs
- Contribute to the definition, analysis and improved design of CtC processes on an ongoing basis
- Help develop operational specifications for financial systems
- Help develop, maintain and assess internal controls related to accounting and financial reporting systems
- Contribute to the definition of service standards and continuous management of service level agreements
- Contribute to the definition and maintenance of key performance indicators (KPIs)
- Promote the culture and mindset of continuous improvement, lead initiatives associated with end to end CtC process and ensure alignment with agreed continuous improvement approach
- Develop and maintain key external relationships (e.g. auditors, tax authorities) and foster continued service improvement
- Ensure all transactions comply with all corporate policies and auditing requirements
- Work with senior business and functional leads to agree the transition of existing CtC services into GBS on an agreed timeline
- Interact successfully with non-financial personnel as well as with internal and external auditors
- Support the recruitment, retention, motivation and development of staff to operate the CtC process in the Centre
- Manage a high performance team, providing strong leadership and customer service focus
We offer:
- A unique opportunity to boost your career within an emerging business service center
- Being a part of the worldwide market leader company
- Development by participation in interesting and challenging projects in international environment
- Learning best practices
- Stable employment
- Attractive salary, bonuses and benefits package
- Good atmosphere at work
- Comfortable work conditions