About us
Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Position purpose
We are building a new team to support management of organizational change in our customers\' environments, focusing mainly on driving adoption of our digital channels, such as Virtual Assistant, Automated Password Reset, Service Request Management and other \'self help\' tools that we deploy for our customers.
The Organizational Change Manager\'s primary focus is to drive customers\' end users behaviour in order to achieve high adoption rates of digital channels. This role spans across the lifecycle of customers contract, including Bid, Transition and Run phases.
You will become a member of a new team, which purpose is to ensure operational readiness and business acceptance of the new digital channels.
You will be trained on the DSC portfolio and will have a unique opportunity to influence definition of this role, as well as build the organizational change process from the beginning, as you want it to be.
Main accountabilities
- Driving Adoption of Digital Service Center (DSC) elements – coordination of all communication activities including gamification, newsletters, communication content building, building and maintaining communication best practices, close interaction with the customer and its communication team; taking ownership of adoption rate progress management during the assignment – preparing and distributing reports, host meetings, recommending ad-hoc activities, etc.
- Customer expectations management – working closely with the Customer and Transition/Transformation Manager during transition/transformation phase to identify and informing proper audience (Customer management, end users, project team, business representatives) on communication related to DSC elements, activities within each stream, necessary actions, etc.
- Adoption rates sustainability - handover of the activities described to operations after assignment expiration.
- Leading and managing communication strategy plan for each implementation.
Requirements
• Ability to build a plan and taking ownership for its execution.
• End User Services business awareness.
• Excellent communication and presentation skills.
• Ability to interact with various stakeholders, including senior management.
• Ability to manage own time and work with minimum supervision.
• Willingness to learn and develop new skills.
• This is a global role, travel is to be anticipated.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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