OtC Global Process Owner

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Purpose of the role

• To be the single point of contact for OtC for the Group and be accountable for managing global OtC BPO operations and respective teams across the Operating Companies.
• Develop proposals for the design and build of new group finance processes and procedures, systems and reporting, providing leadership and strict guidance to meet business needs and requirements.
• Establish the effective governance of OtC processes to ensure compliance with internal controls and external legal and regulatory obligations
• To set up the team of appropriate dimensions to manage the global BPO relationship for OtC, and receive and commoditise OtC processes migrated from elsewhere in the Group.
• Establish the governance of end to end OtC global processes, where agreed migration plans exist, ensuring seamless delivery of services that meet or exceed customer expectations.
• Champion a process-improvement culture and lead initiatives to examine potential for centralisation and harmonisation of end-to-end OtC processes across the Group, taking account of financial risk management and adherence to internal and external compliance obligations.

Accountabilities

OtC Process Management and Governance

• Manage effective working relationships and communication between the OC, BPO and Operating Companies to ensure seamless and efficient delivery of services that exceed expectations
• Input to and manage migration of OtC existing processes to OC team as applicable across the Operating Companies
• Provide and enable a governance structure that ensures:
o queries and operational issues are resolved promptly
o performance metrics are fit for purpose and constantly monitored & challenged

• Establish and manage OtC business resilience plans
• Manage the global process relationships between the Operating Companies, the BPO, and work carried out in the Operating Centre as applicable in each individual case.
• Initiate and attend meetings with BPO and Operating Company leadership

Centralisation, harmonisation and improvement of end-to-end processes

• Act as service provider for OtC processes where scope and measures have been agreed to provide these to other Operating Companies within the group.
• Lead and champion a process improvement culture, identifying ways in which divergent processes can be harmonised and improved to increase performance and reduce risk, while accommodating operating company requirements.
• Identify opportunities for quick wins and continuous improvement across the group processes

Key Relationships / Interfaces

Internal
• Stakeholders at all levels across the Operating companies.
• BPO Service and process delivery teams
• IAG and Local Procurement teams
• Internal Control

External
• External agencies up to senior management level as appropriate

Required Skills, Qualifications & Experience

Qualifications • Professional finance qualification/s and degree in Finance and Accounting or related field and/or the ability to demonstrate strong knowledge of working in a Finance and Accounting environment

Skills

• In depth understanding of end to end order to cash strategies
• Extensive knowledge of global business compliance and regulatory context
• Ability to manage people and projects in a fast-paced global environment with tight deadlines, finite resources and conflicting priorities
• A strong customer focus, committed to exceeding customer expectations and continuous improvement
• Excellent sponsorship and stakeholder management skills across a diverse geographic region and at multiple levels, with the gravitas to engage with and influence senior stakeholders
• Strong interpersonal and communication skills with ability to align diverse views and gain consensus, providing clarity and direction on what is to be achieved.
• Exceptional problem solving and issue resolution skills
• Excellent people management skills, with ability to build and lead high performance teams
• Working knowledge of the languages of the countries of our operating companies is an asset.
• Working knowledge of Spanish is desirable, although not essential

Experience

• Minimum 5 years managing end to end global processes as a corporate shared services leader or as a process leader in a business
• Experience managing large scale financial transformation projects in a fast-paced, complex global organisation with finite resources
• Experience managing global teams in a matrix environment