Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
OTC/RTR Team Leader
Place of work: Kraków
Ref. no OTC/RTR/TL/KRK/Praca.pl
Main accountabilities
- Leading the Team (daily targets achievement, ongoing work distribution, performance evaluation, motivation, communication)
- Being the Process Leader (for processes in scope) and Country Leader (single point of contact for respective Clients’ countries/entities)
- Cooperating effectively with the Client (attending monthly conference calls, answering requests, claims and process challenges)
- Cooperating closely and effectively with team in India
- Key Performance Indicators realization at the indicated levels or above,
- Planning and preparing for process efficiency improvement and setting relevant control points in the process
- Being proactive as to the new ideas for effective process standardization and drive a required changes
- Support transformation and transition projects
Requirements
- Proven experience in leading the team
- Experience in service delivery for multi-divisional client
- Strong leadership and analytical skills
- Good knowledge of SAP
- Experience and knowledge of O2C/ Collection processes
- Experience in O2C/RTR for manufacturing company including closing and reporting – would be an asset
- Advanced knowledge of MS Excel
- Teamwork approach
- Ability to work under time pressure
- Multitasking skills
- High motivation to achieve target levels
- Fluent English
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
