About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
OTC Team Leader Spanish Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Main accountabilities
- Leading, managing and developing a team of subordinates
- Ensuring high quality of work standards on a daily basis
- Providing a first point of escalation for the team in respect of delivery issues
- Daily contact with Client’s Retained team and with teams in other locations
- Setting clear goals and expectations
- Working closely with the client and maintaining good working relationship
- Day to day staff management, staff training and development
Requirements
- Relevant experience in finance, accounting
- Minimum of 1 year experience in people management
- Experience in OTC area
- High level customer service skills
- Fluent Spanish skills essential
- Good English
- Good analytical skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
Please include reference number in the subject of your message.
Please include reference number in the subject of your message.