Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Research Dispute / Deduction
- Correspond and Negotiate Dispute / Deduction With Customer
- Perform Root Cause Analysis
- Route and Resolve Dispute / Deductions Internally
- Manage and Process Disputes / Deductions
- Prepare and investigate dispute / deduction adjustments and write-off Balances
- Receive and scan bank check receipts
- Gather data and prepare reports
- Forward reports after CG&BP review (AR Aging Report - 3 times per week).
- Monitor customer account balances and compare against customer payment plan
- Check red flags and deviations
- Perform regular debtor reviews of specific customers or customer groups
- Participates in providing feedback to the Quality team for improvement suggestions
- Works with auditing resources on individual and team error trends
- Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
- Front line contact for questions or issues surrounding service levels
- Monitors team members performance with the focus on improvement
- Minimum experience – 2-3 years experience in related customer support areas or equivalent
- Preferred experience – Experience with Accounts Receivable
- At least 2 years work experience as team leader
- Advanced Microsoft Office Suite skills
- Strong verbal and oral communication & customer facing skills
- Positive approach in supporting customer & company needs
- Goal-orientated individual with strong time and task management.
- Organized and methodical person with logical approach in addressing issues and strong analytical skills.
- Strategic thinking and the ability to proactively analyze processes for better solutions and improvements.
- Minimum education – University Degree, preferred Education in Economics / Finance
- Fluent oral and written English and Spanish or Portuguese
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, MyBenefit, life insurance
- Friendly work atmosphere in multicultural environment
