Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;
- Acting as an escalation point for all AR Helpdesk related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;
- Communicating with the client to ensure that the accounts receivable department complies with the latest changes in the procedures;
- Developing good client relationships;
- Developing a motivated and energetic team;
- Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client Service Manager.
- 4-6 years relevant experience;
- Management experience required; working through Team Leads; having a span of control of approx 20-40 people;
- Previous OTC experience;
- Competent Microsoft Office user: Excel, Word and Power Point;
- Fluent English (written and spoken);
- Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
- Ability to solve urgent matters and work under pressure;
- Ability to prioritise and schedule workload;
- Reliable, active approach striving for process improvement;
- Responsibility, accuracy;
- Team player.
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages);
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy;
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”;
- Trainings and development tailored to help you achieve your potential;
- New Joiners Programme including trainings;
- Opportunity to engage in Corporate Social Responsibility initiatives;
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others;
- Social benefit packages including: private medical care, My Benefit, life insurance;
- Friendly work atmosphere in multicultural environment.
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.