Managing and monitoring operations
Managing department SLA and BBSC indicators
Managing Team Leaders to provide professional service to customers
Driving actions improving customer satisfaction
Providing professional support and guidance to Team Leaders
Managing customer relationship and expectations
Assuring adherence to procedures and high level of process quality in the department
Coordinating productivity and profitability improvement actions of S&P department
Developing key talents and potentials in the team
Identifying structural issues and implementing improvements
Leading projects and/or coaching project leaders
Assuring monitoring, analyzing and solving problematic issues
Securing knowledge management within the department
Handling and preventing customer complaints and escalations
Identifying and exploring new business opportunities
Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)
Fluent English
Knowledge of other European language would be an asset
Minimum 4 years of leadership experience on the similar position
Minimum 2 years of experience in S&P area
Customer orientation and experience in maintaining relationships with client on managerial level
Drive for results
Personal efficiency and time management
Interpersonal and motivational skills
Excellent communication skills
Networking skills
Independence and decision-making skills
Pro-active and preventive approach in problem-solving
Self - independent process management
Analytical skills & eye for detail
Focus on quality
Ability to identify innovative improvement opportunities and coordinate their implementation
Stress resistance
Career in the multinational company
Unique opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Salary adequate to your competencies
External and internal training programme