Main accountabilities:
- Research and resolve P2P issues
- Determine if appropriate actions have been taken prior to escalation
- Communicate resolution of item to client within agreed upon time frames
- Identify root cause of repetitive problems
- Propose remedial actions to reduce future instances of repetitive problems
- Work with territory business units to implement processes to resolve identified root causes
- Delivers a high quality, professional and proactive day to day service to client, within agreed SLAs and ensures these are fulfilled according to the timetable agreed with Team Leader
- Continually strives to simplify, standardizes and improves processes or sub-processes across all countries, subject to approval of Team Leader
For our New Client in Katowice Delivery Center we are recruiting candidates who would like to be a part of a fantastic delivery team with the option to take part in the transition of P2P processes and to help in building a new team. The scope involved covers processes: AP (AP Invoice processing, AP payments, T&E and Help Desk)
Candidate_s profile:
- Minimum 3 years of experience in the P2P area
- Very good English
- Pro-active thinking, independent worker (problem solving included), hands-on mentality, goal oriented
- Excellent organization skills and ability to manage multiply tasks simultaneously
- Work experience in an international/ multi sites environment or customer service would be an asset
- Contributing to cross-process performance improvement initiatives as required
- Demonstrates proactive attitude and help to align processes between countries
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
