Payroll Helpdesk Associate

Work location: Poland, Cracow

• daily handling and resolution of Tier 1 query tickets raised by customers’ employees, stakeholders as well as by the external parties (PSP)
• ensuring that tickets are resolved or re-addressed promptly
• ensuring high quality of customer service in the fields of timeliness and communication
• actively supporting any continuous improvement activities or other process and/or tools improvements;
• if required acting as back up for team members and/or additional functions as assigned by supervisor
• ensuring the achievement of payroll targets as defined by supervisor, manager and contractual SLAs
• performing required administrative tasks including but not limited to assisting in audits, submitting data on work time and attendance, following internal procedures.

• fluent English
• exceptional communication skills
• relevant professional experience (at least 6 months preferably in customer service in international environment)
• professional and patient attitude
• ability to organize own work to meet tight deadlines
• accuracy and attention to details
• problem solving skills
• Quick learner with a desire for continuous improvement
• Customer-oriented; ability to turn frustrated customers into happy customers