IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Payroll Operations Team Leader
Workplace: Kraków
Scope of responsibilities
- In payroll area for the respective team:
- Oversee the payroll cycle, manage daily workload and team task allocation, particularly critical during payroll cycle
- Ensure that all payroll required activities are completed on time leading to a timely payroll payment – based on the payroll checklist
- Proactive anticipation and identification of payroll cycle issues/showstoppers
- Provide process SME support to team members to help handle payroll issues and their queries
- Prepare monthly checklist and manage update of checklist during the payroll cycle
- Intra month tracking of SL/KPI shortfalls
- Act as Point of Contact for Dublin Payroll Team for the respective pod and handle escalations in accordance with escalation matrix
- Contribute to new project definition by providing consultative input in subject matter expertise area
- Ensure team is trained on all process changes
- Participate in recruitment process for the payroll team member i.e. Interview candidates
- Manage team’s availability - holiday coverage, sickness back-up, payroll payment coverage etc.
- Provide feedback and appraisal to the team
General:
- Ensure IBM requirements compliance and audit readiness
- Approve vacation, overtime and time in lieu for the team
- Approve timesheets for the team
- Ensure team’s time is claimed accurately and timely
Skills and abilities
Required:
Required:
- Previous strong experience in Payroll operations (at least 2 years)
- Previous experience in operational team leading (at least 1 year)
- High interpersonal and communication skills
- Excellent analytical skills - ability to process large amount of data from miscellaneous sources to support well informed decision
- Outstanding work organization, prioritization and ability to work under high time pressure to deliver to tight deadlines
- Ability to oversee, manage and motivate team for the achievement of defined goals
- Fluent command of English
- Ability to generate process improvement ideas
- Ability to cope with different situations, different requirements, uncertainty and pressure of time
- Good knowledge and practice in using MS Office, in particular MS Excel
- Accuracy and attention to details
- Attitude to view problems as issues to be solved rather than obstacles
