IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
The Payroll Process Lead is responsible for the leadership of a designated process / service line. Their key responsibilities are in the areas of process co-ordination and process development. They are responsible for ensuring that a continuous improvement plan for their service is in place. They are responsible for optimizing performance against Service Level Agreements; they are responsible for developing leadership expertise / SME knowledge in their service line. They are responsible for project management, portfolio, transformation initiatives, compliance (business controls, internal controls, separation of duties, compliance testing). The employee focuses on individual/team objectives and development of professional effectiveness.
Key Responsibilities:
- Compilation and processing of transactional payroll and/or working time data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll
- Process payroll requirements in payroll system (monthly, year-end, off-cycle).
- Preparation and processing of Final Settlement/Terminal Pay.
- Ensure accuracy of employee and employer contributions for statutory requirements. This requires knowledge of tax laws and social security legislation.
- Ensure accuracy of other payments & deductions calculated by the system. This requires in-depth knowledge of company policies (eg. Overtime, allowances).
- Generation of Pay Statements and other Business reports and provision to client contacts.
- Understanding of statutory reports. This requires knowledge/understanding of the country forms and government guidelines to complete these. The process owner should also have the capacity to verify that all information reported is accurate and legally-compliant.
- Timely remittance of payments and/or report for employees, government offices, and 3rd parties.
- Interface with external customers for requests &/or issue resolution (eg. Banks, Government officers, client, vendor).
- Acts as First point of escalation for Issue Resolution of Payroll and Time Management related matters raised by the Contact Center
- Responsible for Change Management and Document Management
- French and English fluent
- At least 4 years of payroll processing experience
- Impact on Business/Scope: Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
- Client-focused - Recognizes client needs and recommends appropriate solutions
- Team Player - must be able to build collaborative relationships with colleagues and clients, is able to deal flexibly with others
- Strong Communication Skills - must have demonstrated the ability to effectively communicate with all levels of employees and manage multiple priorities
- Taking Ownership - Accepts responsibilities for actions and decisions and prioritizes work based on business demands
- Trustworthiness - Ability to deal with highly personal, confidential information is essential
- Must have proven efficiency in utilizing basic general office applications (MS office applications, Excel)
- Must have a general understanding of payroll work processes and basic income taxation principles
- SAP and French payroll experience is preferred
- Technical capability to operate payroll and/or time management systems is an advantage