Payroll Team Leader with Spanish or Portuguese

Workplace: Cracow

• global communication: want to improve your language skills? We will invest in you!
• flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment
• diversity: different nationalities united in one team
• initiative: have ideas for improvements? We want to hear them!

• Manage the execution of payroll operations cycle - assign resources, complete all required checks, raise escalations
• manage customer service to ensure TAT and quality results meet the expectations
• lead the team of 3 processors (including admin activities like managing the holiday planning)
• act as Ops lead for assigned projects
• Act as Ops manager backup

• Spanish and/or Portuguese speaker
• Solid payroll experience (alternatively HR ops experience)
• Exposure to direct interactions with the customer
• Strong communications skills (ability to present complex issues or concepts in a clear and structured way, ability to influence the audience)
• Ability to build strong relations within BPO and with the customer
• Strong work ethic (integrity, open mind, quality of work, constructive approach to problems)
• Leadership experience and potential (experience can be short and with a small team, potential to take over more senior role in the future)

• job contract
• the opportunity to participate in training and language courses
• an extensive benefits package (Multisport, healthcare, life insurance)
• an induction training that will allow you to smoothly transition into your new role