IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Payroll Team Leader with Spanish or Portuguese
Workplace: Cracow
What makes IBM BTO unique:
- global communication: want to improve your language skills? We will invest in you!
- flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment
- diversity: different nationalities united in one team
- initiative: have ideas for improvements? We want to hear them!
Scope of duties:
- Manage the execution of payroll operations cycle - assign resources, complete all required checks, raise escalations
- manage customer service to ensure TAT and quality results meet the expectations
- lead the team of 3 processors (including admin activities like managing the holiday planning)
- act as Ops lead for assigned projects
- Act as Ops manager backup
Requirements:
- Spanish and/or Portuguese speaker
- Solid payroll experience (alternatively HR ops experience)
- Exposure to direct interactions with the customer
- Strong communications skills (ability to present complex issues or concepts in a clear and structured way, ability to influence the audience)
- Ability to build strong relations within BPO and with the customer
- Strong work ethic (integrity, open mind, quality of work, constructive approach to problems)
- Leadership experience and potential (experience can be short and with a small team, potential to take over more senior role in the future)
We guarantee you:
- job contract
- the opportunity to participate in training and language courses
- an extensive benefits package (Multisport, healthcare, life insurance)
- an induction training that will allow you to smoothly transition into your new role