Payroll Team Leader

Qualifications

• Fluent English (C1)
• Min. 2-3 years of supervisory experience (experience in BPO or SSC will be an asset)
• Strong people management skills
• High level customer service skills
• Excellent problem-solving skills and cooperation attitude
• Strong analytical skills
• Knowledge about vacancy management & onboarding process
• Strong interpersonal and communication skills with ability to build relationship with a client
• Being business focused and understand key business processes within an organization
• Good knowledge of Case management system, preferably Zendesk (but not only), SAP SuccessFactors and Document management systems
• Readiness to work outside standard business hours

The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive service to a well-established retail UK brand within Digital Employee Operations. The role purpose also includes management of day to day team’s issues and escalations, as well as building a supportive atmosphere and continuous work on efficiency improvement.

Job Responsibilities

• Demonstrate knowledge of processes and procedures relevant in Vacancy and onboarding processes
• Supervise the team to deliver high quality, professional and proactive day-to-day service to the client, with agreed SLA’s
• Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
• Monitoring and prioritizing the team workload
• Organizing knowledge sharing sessions internally with the team members to constantly develop the knowledge database
• Organizing successful process related to problem solving to provide excellent services to Client’s employees
• Managing Level 1 client escalations
• Manage day to day team’s issues, flag and mitigate them
• Handle regular communication with the client counterparts and build relationship with them for the future delivery
• Process client’s escalations
• Assure all required process documentation is up to date (process maps and procedures)
• Participate in preparing the HR-related reports on workload management, SLA achievement (including quality) and process efficiency
• Analyse the related management reports to observe trends and introduce improvements
• Manage processes according to Capgemini methodology
• Participation in transition in Q2

We are looking for professionals eager to engage actively in setting up an HR service for well-established UK & Ireland retail brand. This is an opportunity to drive impact through dynamic Digital Employee Operations, with scope covering Vacancy & Onboarding management, Employee Administration, Payroll and Rewards processes. We invite you to be a part of global team valuing collaboration, diversity, quality and fun, taking on this new exciting challenge, including the transition of HR processes into Kraków Delivery Center.
Join us and use your skills to make a difference.