Pensions Administration Team Manager (Payroll Team)
Kraków
Nr ref.: 2511596
In Krakow our teams administer pension schemes for clients in the UK. We help people enrol in pension schemes, keep track of the value of their accumulated capital and administer their investment choices and personal data throughout their lifetime.
Responsibilities:
- Own and drive performance management activities in the team by setting goals and delegating work to colleagues
- Coordinate team’s workload and monitor team’s activity to ensure both business as usual and/or projects are delivered to required deadlines and level of quality
- Analyse data on team’s work output, identify issues, trends and potential risks connected to errors, time-consuming tasks, under and over capacity
- Drive development activities in the team, identifying development needs and solutions
- Hold regular 1-2-1s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback
- Manage knowledge sharing in the team on all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes
- Manage relationships between the team and Key Stakeholders: Clients, Client Managers, other Aon Teams and 3rd party providers
- Develop and manage team resources ensuring headcount matches plans and business needs
- Manage Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date
Requirements:
- Proven work experience as a team manager or team leader (min 1 year)
- Excellent leadership and communication skills
- Effective planning, prioritizing and ability to adapt to shifting priorities
- Strong problem solving and analytical skills
- Experience of dealing with multiple stakeholders at different seniority levels
- Fluency in English (C1)
- Good command of MS Office applications (Excel, Power Point, Word)
- Spotless record and strong ethos
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues